How often have you muttered those immortal words: "If I knew then what I know now......". Well, I'm about to pass on a piece of wisdom that was given to me years ago, and it could … [Read more...] about If You Think It And It’s Genuine, Say It
Welcome To UK Customer Care!
The other day I was asked to coordinate the move of a 10 man company from one building to another at short notice, and I was utterly staggered by how one removal firm unilaterally … [Read more...] about Welcome To UK Customer Care!
Mark Twain On Dad!
“When I was a boy of fourteen, my father was so ignorant I could hardly stand to have the old man around. But when I got to be twenty-one, I was astonished by how much he'd learned … [Read more...] about Mark Twain On Dad!
Execute ‘New Business’ Time Wasters!
Many years ago I bumped into a young insurance salesman who was really upset. He had been on holiday and, whilst away, the managing director of his company had taken over his … [Read more...] about Execute ‘New Business’ Time Wasters!
Take, Take, Take – Some People Never Learn!
The networking organisation, Business Network International, has a great philosophy, 'giver's gain', encouraging people to give first before receiving. That's all very well … [Read more...] about Take, Take, Take – Some People Never Learn!
Don’t Let IT Kill Your Service Culture
Ever read that EM Forster short story, The Machine Stops? I think utility companies and banks are taking us down that dangerous road! … [Read more...] about Don’t Let IT Kill Your Service Culture
You Never Know How Far A Frog Can Jump!
The most lowly of people know people, who know people........who can help make you a fortune. Never damn the lowly! … [Read more...] about You Never Know How Far A Frog Can Jump!
Never Betray A Networking Confidence
Your reputation is all you've got so value it like it were the crown jewels. … [Read more...] about Never Betray A Networking Confidence
Hello Buenos Aires! An Exciting Day
Today I surpassed one of my fears thanks to a 10 digit telephone number and a 6000 mile conversation. … [Read more...] about Hello Buenos Aires! An Exciting Day
Live Your Life Like A Headline
Life is precious and, so often, I see people living their regrets on a daily basis. Even worse they spend their life planning their retirement when they're still only 40! Usually … [Read more...] about Live Your Life Like A Headline
